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Covid-19 updates

COVID-19

This advice will be updated as the need arises
What extraordinary times!

Portland Roads – Sailing the Whitsundays 
Advises all guests to exercise maximum caution during this global story of our lifetime. 

A story that we hope has reached its peak. 

OUR INTERSTATE BORDERS ARE NOW OPEN

GOVERNMENT UPDATE

Travelling to Queensland

If locally acquired transmission of COVID-19 recommences in Queensland after the borders have re-opened, the Government has the right to again take formal action against all travel.    

Flights in and out of the Whitsundays Coast Airport (Proserpine – PPP) are at normal levels.


RESCHEDULING 
PERMITTED 
All guests of Portland Roads – Sailing the Whitsundays, regardless of the original terms of purchase, are now permitted to reschedule their holiday away from any government prescribed domestic travel shut down period. In other words, if the borders reclose at the time of your confirmed charter, you are permitted to change your booking to another date.

Regardless of the original terms and conditions, (at the time of purchase), there will NO Fees or Charges to make such changes to your holiday.

 

If you have paid our normal charter pricing for your holiday (our normal website RRP), and if the borders are closed at the time of your booking – You have the choice of rescheduling or a refund.  This refunds is available to you in full, less Square International’s 2.2% booking fee. 

 

NOTE: If you have purchased your charter through a third party discount booking agency (such as Luxury Escapes, Travel Zoo, Whitsundays Yacht Charters) or directly through us at discounted pricing, then you are only permitted to reschedule your holiday charter (and only if borders are closed during the dates of your holiday charter)

 

To make changes, please contact your booking agent, or the team here at Portland Roads – Sailing the Whitsundays on 1300 991 474 or via email at sailing@portlandroadswhitsundays.com.au

COVID-SAFE

We have an active COVID-SAFE Plan in place
Our business is COVID-Clean certified!

All of our team; From our extraordinary turn-around teams to our briefers – Have downloaded the COVID-SAFE App and have sat the TAFE course in line with our COVID-SAFE Plan. Our cleaning regime has changed inline with regulations and much red-tape has been added to the process. To give our teams adequate time to fulfil the health guidelines, our Late Finish Option has been removed from your chartering options. 

We are blessed with the fact that the Great Barrier Reef, the Whitsundays, Proserpine and Airlie Beach have not been affected by the pandemic.

In line with the Australian Department of Health Guidelines 
Our vessels have always been cleaned and disinfected during strict turn-arounds. Our turn-arounds have always exceeded even the new strict COVID-SAFE practices being enforced.  We also supply each vessel with hand sanitiser / disinfectant in the galley and at the helm. We also provide appropriate cleaning solutions for all high touch surface areas. Standard personal hand cleaning units have also been installed in the galley (kitchen) and in each head (bathroom). Our vessels are surveyed to a maximum of 8 guests in 4 private cabins / bunk rooms – Social distancing at meal times can be considered on a case by case basis.


We urge anyone with FLU or COLD like symptoms (or simply a cough) to self-isolate and get tested for the health and well being of not only yourself, but of others around you. Our staff will not present at work if showing any signs, or a raised body temperature.

If you present at Portland Roads – Sailing the Whitsundays with symptoms, you will be asked to self isolate and we will not allow you to board our beautiful vessels. 


During this enforced global shut down, our team at Portland Roads – Sailing the Whitsundays have continued to support local Reef Restoration projects; and have continued to support the magnificent Master Reef Guide program, and all opportunities to work with the team at the Proserpine Indigenous Reference Group and our local Black Coffee movement:

We have missed you all.
It is great to have our guests back in Ngrao Sea Country
and throughout the Ngaro Islands of the Whitsundays.
Our Great Barrier Reef Marine Park home.

We do more than just charter the Whitsundays' best boats !